Support
Contact PFinance support
Use these channels for product, account, privacy, Consumer Data Right, billing, security, and complaint enquiries.
Contact channels
Product and account support
[email protected]Use this channel for account access, billing, product, Open Banking setup, consent dashboard, withdrawal, and redundant-data deletion questions.
CDR complaints and privacy
[email protected]Use this channel for Consumer Data Right complaints, privacy requests, access requests, correction requests, and internal dispute resolution matters.
Phone
0406051122Use this number when an email response is unsuitable or urgent human follow-up is required.
Complaints and escalation
PFinance acknowledges CDR complaints promptly and aims to provide a final written response within 30 calendar days. If a complaint is not resolved through internal dispute resolution, consumers may escalate eligible matters to AFCA or contact OAIC for privacy and CDR privacy safeguard concerns.
CDR management requests
Manage sharing
Use the Open Banking dashboard to review consent status, data holder, collection summaries, CDR receipts, expiry, and withdrawal events.
Withdraw or delete
Ask us to help withdraw sharing, confirm holder revocation, or explain how delete or de-identify handling applies to redundant CDR data.
Access or correction
Request access to CDR records PFinance holds or ask us to correct inaccurate PFinance-controlled records.
Incident or security concern
Report suspected unauthorised access, account compromise, data exposure, or other security issues involving PFinance or Open Banking.
Open Banking
Read the CDR guide for the Open Banking journey and consumer controls, the CDR policy for consent, withdrawal, and redundant data handling, or review the API reference for authentication and authorisation details.